As Gateway products are thought to be novices in production desktop computers, device drivers for notebooks and monitors, they can be found only on the Internet. The Gateway website supplies hardware and application support, A selection of device drivers and specific installation support.
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This company is unbelievable! Gateway is considered the most unprofessional incompetent corporation I've ever had to manage. At the end of April 2009 my inner cd drive broke which was naturally after the warranty had just expired. So, I called gateway. I continue to give the customer support rep my make and serial number off of my computer. I buy the $four hundred component with my debit card. After awaiting nearly six weeks I last but not least been given the part. I tore my computer aside and when I went to install the new cd drive there have been no Directions and it had been the incorrect section. Following contacting Gateway I used to be informed that gateway didn't carry the element I needed And that i would have to contact their Company. Remarkable that soon after supplying them all of the proper information on my computer, they could nevertheless screw up so terribly. I requested the right component from their Company, obtained it and installed it without any problem.
I've experienced the exact same type of get in touch with the place they realized my support tag#, computer design#, my identify, and so on – seemed almost convincing except the nonsense about them detecting a problem on my computer.
I known as the tech. company number and discussed my problem. I was informed to jot down to Customer Assistance and enclose the repair documents. The person who termed, was rude and Practically robotic in the best way she discussed their response to my letter. I was not going to acquire any support, substitution, or refund to the machine simply because I did not provide the repairs completed by Gateway and the warranty was over.
3. Â To alleviate further suspicion, has Dell assumed to bring technical support back into the US Because the scammers appear to have a similar Indian accent as the support technicians?
I much too happen to be matter to the nastiness on the Indian scammers. They may be nasty and crude and in many cases when you try to eliminate them, they keep returning. I haven't Permit any of them into my computer, but regrettably I've identified as dell support and so they are in my computer quite a few times. I think that a type of occasions was a scammer that actually works for yourself and gave out my information to their close friends, since my computer is fu…. up if you understand what I indicate. How can  the scammers have all my details and know just what is Completely wrong with my computer if your tech team did not explain to them.
How did your spouse endeavor to format the drive? And with what software? You can download free formating software from the internet and format the drive and make it Energetic to help you load your working system.
Last calendar year I had been getting these phone calls about three times per week. I realized it was a fraud from the get go. I would Participate in alongside for a couple of minutes and I'd inform the fool to have a hike, To place it mildly. They might connect with on both my home phone and mobile phone and experienced the make product and tag number of your laptop.
Hello there, my identify is Cory, I'm a part of the extent 2 technical support group for Gateway and eMachines. Unfortunately, I do not see a way to contact anyone in this article independently and provide assitance, so I would like to offer you an email tackle to contact me to ensure that I may be able to organize for myself or somebody within our Amount two Technical Support Team, or our Corporate Customer Treatment Group can attempt to resolve your issue.
Gateway is known for creating the first “cow figured†computer transport containers in early nineties. In 2004, it moved on the Los Angles and ordered eMachines. Afterwards in 2007 it grew to become a Component of Acer computers and labored for a stand-on your own division of Acer.
� November 20th � I acquired a phone contact from Gateway informing me that there was continue to no definitive day concerning when the backordered element could be been given.
If you wish to understand how received them to stop contacting me, I play a game and act like pretty previous male who isn't going to know a laptop from a desktop or an iPhone from an iPad. I would explain to them to attend a minute more info and say I obtained to inquire my spouse what we have. Then I inform them she states It can be an iPad or iPhone made by Samsung. Then I check with them if they may help her with that. That every one I listen to at stake is silence for a number of seconds after which the they hold up. In some cases I explain to them I am unable to fully grasp them or to remember to hold out until I swap the phone into the ear While using the Listening to aid.
You should take into account that the device drivers you are downloading for Gateway products must be appropriate with your running system; usually they will not perform correctly.